We Are ER
Lutheran Health Network offers convenient, online check-in service for our Emergency Departments. This free, easy-to-use service allows you to choose your designated treatment time online and then wait in the comfort of your own home. Once you arrive at your designated time, you will be promptly seen by a healthcare professional.
So, instead of sitting in the waiting room, enjoy the convenience and comfort of waiting at home. This service does not allow patients to skip in front of other visitors; all patients are seen based on the hospital's standard triage and queuing process.
How It Works:
Select a projected treatment time, and wait at home until your time to be seen.
Dukes Memorial Hospital
Dukes Memorial Hospital
Online check-in should not be used for emergencies.
EMERGENCY ROOM CARE is for life-threatening conditions:
You should call 911 or get to the nearest emergency room if you have any of the following symptoms:
- Chest pain
- Trouble breathing
- Bad stomach pain
- Blurred vision
- Bad headache
- Stiffness in your neck
- A Bite/Sting
- If you are pregnant
If you are helping a child
Please call 911 or go straight to the emergency room if a child has any of the symptoms listed above or any of the following symptoms:
- High or ongoing fever
- Child is very drowsy; you cannot wake the child
- Child is not acting like himself/herself
- Child is under the care of a doctor for a serious condition
- If you believe the child needs to be seen by a doctor right away
You should call 911 or go straight to the emergency room if you feel that you might hurt yourself or someone else.
All patients will receive a medical screening exam at the emergency room regardless of ability to pay.
ER Online Check-In FAQs
Q. Is my reservation time a guarantee?
Q. What does this service cost?
Q. Can I use ER Check-In even if I do not have insurance? What about Medicare or Medicaid?
Q. What if I check-in, and then start feeling a lot worse?
Q. When I arrive, will I see a doctor right away?
Q. I don't need to go to the ER anymore. How do I cancel my check-in time?
Q. I checked in online, but now I cannot get there on time. Can I adjust my time?
Because our Emergency Department staff must treat patients based on severity of illness or injury, your time is not guaranteed. We will see you as close to your designated time as possible. If you believe you are experiencing a life-threatening emergency, call 911 or go to the nearest Emergency Department as soon as possible.
If you are having a medical emergency, call 9-1-1.
ER wait times are provided as an informational service to the public. They are approximate and are based on rolling 60 minutes average that is updated every 15 minutes. The times are the direct output from the ER clinical computers.
What does the time mean?
The ER wait time is defined as the amount of time that passes from the time the patient checks in at the ER desk to the time he or she is initially seen by a physician, physician assistant or nurse practitioner. Wait times are always dependent on the severity of the illnesses and injuries of other patients also in the ER. Patients with life-threatening conditions are always treated first.
Does posting the wait times affect how patients are prioritized?
Although the goal is to see each patient quickly, patients with life-threatening conditions are always treated first.
How does the ER maintain quality care if speed is the priority?
Quality care always comes first. Our ER process focuses on getting patients into rooms and seen by a clinical professional as quickly as possible for diagnosis and treatment after appropriate triage.
Is posting the wait times really necessary for an emergency room?
In many emergency rooms across the country, wait times have been increasing. LHN wants to ensure patients that it is dedicated to not only offering quality care but also providing that care as efficiently as possible.